Thursday, May 10, 2007

Procedure for Cancellation of E-Tickets

e-Tickets can be cancelled on Internet at this website till Chart preparation of the train .Cancellations are not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train, which is normally 4 hours before the scheduled departure of the train from the train originating station. For train starting up to 12 noon the chart preparation is usually done on the previous night. He can log on to www.irctc.co.in and go to "Booked Tickets" link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. However if the Identity Card holder in the original ticket is selected for cancellation, all the passengers in the ticket would have be cancelled and a fresh reservation will have to be made, duly including the ID particulars of another passenger. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket, please ensure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket. To take you step by step and familiarize you with the procedure for canceling of e-tickets, please click HERE
Cancellation of e-Tickets before chart preparation of the train

If a confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class. Cancellation charges are per passenger.


If a confirmed ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause.

Less than 4 hours before the schedule departure of the train upto chart preparation of the train, 50% of the fare paid subject to the minimum cancellation charges.

Note the Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous chart Preparation station.
Cancellation of e-Tickets after the preparation of Reservation charts
For any claims on e-Tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time (within 30 days) to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.
Refund claims under above clause may require at least 60 days or more for processing.
For Tatkal Tickets Booked as e-Tickets
A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Cancellation of e-tickets in case of trains cancelled:
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

83 comments:

Sreya said...

Okay....... but what about the refund in case the ticket is booked through Credit Card?? How will the amount be credited back, as in a credit card amount deducted is already listed? This is a necessary information to be clarified.

allaps said...

The refunded amount will be credited to the same credit card account in which the ticket was booked.

Atul said...

How soon will the amount be credited.

Indian said...

If train is cancelled waht is the processer of refund, And within how many days I will get refund.

dibyanshu said...

If the train is delayed by more than 4 hrs and if want to cancel the e-ticket then what is the procedure?

santosh kumar kori said...

i cancelled my ticket but till yet not get refund amount in my cedit card

in irctc site it showing refunded.

please help

SURESHBABU said...

i want cancalation of e ticket

A.K.Bhandari said...

An 3AC e-ticket was booked from Nagpur to Pune by 2114 Garib Rath Exp.dt.05.05.2009.Due to some unavoidable circumstances it is to be cancelled however the agent says that tickets booked on Garib Rath cannot be cancelled.Is it correct as per rules?

santhosh said...

how much amount will be refunded in thatkal cancelation tickets more than 24 hours

Indian said...

25% will be refunded 24 hrs before the schedule departure of the train. After that refund is not allowed.

manish said...

it is unfair to just refund flat 25% on cancellation of tatkal e tickets.....

mannu said...

if i am not canceling a tatkal waiting list ticket then how much amount will be refunded?

सतीश शुक्ल said...

Nice Info.

Anant said...
This comment has been removed by the author.
Anant said...

what about cancellation charges for unconfirmed (waitlisted) e tickets? 2s and ac chaircar?

Amar said...

I have cancelled the ticket. But how will I get refund if I've paid it through the credit card which has been cancelled & a new card has been alloted?

Rum said...

Six of us are booked in 1AC by train 0103 on the 6th of December 2009. While two of us are still waitlisted, the other four are confirmed. What happens if either one or both of us still do not make it. The tickets are booked by a travel agent and we will be at the Railway Satation.

shambhavi said...

i have cancelled a 2ac ticket 16days prior to departure .. wen will i get my refund and how will i know that the money has been refunded

Pooja said...

Hi,By which means did u cancelled ur ticket. If credit card, the you can see the refunded amount in your monthly statement.

dipesh said...

what if their website is down .. it has been down for last 1 hour as of now

Yash said...

Thanks a lot.

One question, you mentioned if the train is scheduled before 12 noon, the chart is prepared previous night. What time exactly? So that we can trigger cancellation before that time.

Ciao
Yash

rajarajanr said...

Hi
What happens when a ticket is still waitlsted after chat preparation? I'm unable to cancel it in the website...

RAHUL S said...

how can cancel my confirmed e-ticket if in case of chart prepared.

DHEERU said...

nice to have such a valuable information........thanks

Malik said...

hi I booked tatkal eticket and i got waitlist 3 and 4, will it get cleared ? if not then when should i get it cancelled coz the train time is 12:25pm in afternoon and as it is written above that afternoon train's chart are prepared in midnight..

nitish said...

I have a waitlisted TATKAL e-ticket. How much will be the refund if it does not get confirmed after the chart preparation. will the tatkal charges also be refunded?

DHEERU said...

hey your whole money will come to your account no. after some time.Don't worry

harshad said...

hey what if u book an E-ticket and miss the train.Can u cancel the ticket if its a normal 3AC ticket?

harshad said...

hey what if u book an E-ticket and miss the train.Can u cancel the ticket if its a normal 3AC ticket

revathi said...
This comment has been removed by the author.
revitha said...

Hi, In a family, if one of the member, ie.,passenger ticket is cancelled, that ticket can be used for others( May be for family or friends), by changing their name , age and sex.
As a suggestion....
while their is an option for cancelletion, Likewise their should be edit option of passenger name,age and sex to change with an password.

Bhaskar Rao said...

What do I have to do to get my refund if my 3A wait-listed e-ticket is not confirmed. Will I get full refund including reservation charges, bank commission etc. I could not find these details anywhere in the Indian Railways rules..Do I have to send an email or any such sort of thing to wake up the railways authorities for refund? Thanks for help.

Bhaskar Rao said...

This is the reply for my comment made on 13.5.10. I received this from Railway authorities. This is a good info. they provided.

Dear Customer, 14.5.10
Kindly note that in a wait list ticket if all the passengers remains wait list even after chart preparation, then the customer need not to apply to IRCTC for cancellation and refund.

Cancellation will be executed by the system automatically after chart preparation and refund will be credited with in 4 to 5 working days electronically in the respective account.

If you want to cancel this ticket then you can send the request of cancellation to etickets@irctc.co.in from the same email-id which you have mentioned in your profile.

Thanks & Regards,

care@irctc.co.in
www.irctc.co.in
011-23340000

Barun Kumar Parichha said...

3352 DHANBAD EXPRESS 10- 6-2010 MAS ROU ROU MAS 3A

Passenger 1 W/L 31,RLGN W/L 7

CHART NOT PREPARED

I am travelling from chennai today (11pm). The status shows CHART NOT PREPARED although train has started from alleppy at 6am. This is the status at 4pm.

In my view chart should have prepaired before 2 hrs of journey (4am for this train).


Now I dont know what to do.

ren said...

How much variation will it show after preparation of chart...if i am in waiting list 10 will it be confirmed after the preparation of chart.in case me A/C class also.

arvind said...

nbvnbmnmammnv
arvind

arvind said...

it is just unfair not to refund on cancellation of confirmed tatkal e ticket within 24 hours of the departure of the train

arvind said...
This comment has been removed by the author.
arvind said...
This comment has been removed by the author.
அருண் said...
This comment has been removed by the author.
அருண் said...

I had cancelled a ticket which i booked, i reciev msg as amt will be refunded. May i know hw long it will take to process refund ??..

nikita said...

I have booked Mumbai-Delhi by August kranti express through e-ticket for 4 persons, since only 1 ticket is confirmed and other 3 are on wait list. I would like to cancel the ticket 10 days ahead of departure. Please let me know the exact cancellation charges for the same.
Milind

anju said...

they havn't mentioned how much will be refunded for cancelling a waiting e-ticket, plz some1 answer this...

Nidhi & Minaxxi Kumar said...

My e-ticket remained wait-listed till chart-preparation. I waited till departure of train in hope that it may show confirm res.But wait-list-position remained same till end.
When I tried to cancel it just before train departure,ur message said "e-tickets can not be cancelled after chart-preparations on internet."
==meena505
I spent some very tense moments as to how to cancel it now.
So I sent e-mail to u to cancel it.
Afterwards I read on the e-ticket that wait-list ticket will be cancelled automatically after chart-preparation.
My suggestion is that when somebody tries to cancel a wait-list ticket after chart-preparation , message should be " Ticket cancelled automatically"

SIDHARATH said...

wht abt when you have done a netsafe in HDFC credit card, how will the money come as the credit card account number would be fake.....

Abhishek said...

That's why you should refrain from using netsafe in these type of situations. For small payments or payments where you're not expecting a refund netsafe is ok.

Dayashankar said...

Dear sir i book a ticket for chennai for 2person out of two one birth is confirmed other one in waiting list Rly.(TTE)not allowed to boarding in the train.How will the amount be credited back in my account.D.B.HATHILA

omganesha said...

when i cancel a ticket does the amount gets credited back to my card automatically or should i put in request too? if so to whom...

thanks in advance for ur help

Thirunavukkarasu said...

For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules - Please give us the details on the existing Railway rules for the waitlisted Tatkal ticket cancellations.

revdiwala said...

if train is cancelled and i have cancelled my e-ticket then in how many hours i get refund amount.

revdiwala said...

if train is cancelled, how many amount will refund.

Pankaj said...

How could i Seat number of a confirm RAC ticket before prepration chart.

muthu said...

i have booked through tatkal i-ticket, but it is a waiting list ticket. how much amount will be refunded if i cancel the ticket before 24 hours. They will give me the tatkal charges or not.

PRLP said...

hi,

I have booked eticket through Credit Card. Availability status of my ticket is W/L. so if my ticket is still in w/l during time of travel, i heard that i have to take open ticket seperately because my eticket will get cancelled and amount refunded to my account. pls clarify if i can travel in unreserved coach with e ticket print out.

CHINKU said...

I had cancelled ma e-Tickect b4 two days of ma journey. How many days it 'll take so dat i 'l get ma money back ?

Ajay said...

irctc site is not available since morning - need to cancel a e-ticket for train departing in evening. How to do it?

sunil said...

This is sunil. . . Actually i booked two 3tier tickets for bangalore express from trivendram to bangalore on 14th 12.55pm train by credit card. But stil im in waiting list. . . So im not able to journey now. . Now wat to do.? How can i get dat amount bak.. ? Can anybody say about this. ?

Mahesh said...

How can a cancel a ticket booked
by a travel agent.

JOJI said...

it is my humble suggestion
i)that the Railways should atleast allow the waitlisted e-ticket holders after chart preparation to get unreserved e-tickets on the same amount already paid to the Railways. Otherwise the ticket holder is forced to spend from his pocket again. More than that the problem of 'Long Indian Queue' at counters that hinder to catch the same train.

ii) Like PNR status, it should be possible to print out the e-tickets anywhere. Because someone from Chennai may have booked an e-ticket for somebody at Delhi.

Please do the needful urgently.

M.K.KAKROO said...

i have one e-ticket of three passengers can i cancell one seat out of three in the one ticket and if yes how

M.K.KAKROO said...

I have one e-ticket of three passengers, can i cancell seat of one passenger online if yes how to proceed

ANKUSH said...

in an e-ticket reservation if the chart is prepared, and my seat is still in waiting list, than my money will be refunded or not? if yes, than what is the procedure..

Saurabh said...

plz tell me how much the cancellation charge for an e-ticket which is in RAC status.....

nikhil said...

I have cancelled my e-ticket 3 days before the train schedule. how much time does it require to get the refund credited back to my account??

Priya said...

yestrday i had booked sleeper ticket at 9:30 pm for 9 september from ndls to bpl so today i want to do cancel.how much it will be cut

psingh0179 said...

when , we have a ticket of group of people then can we cancel one people from this ticket.....

pankaj kumar panda said...

sir i want canceled my e-ticket , plz sir tell me how can i do this sir plz plz

pankaj kumar panda said...

sir its emergency plz tell me sir how can i do this , 9124899589, this is my number, send me mail otherwise contact me sir please,

vipra said...

hello can anybody tell me wen is the amount of refund credited to my account I cancelled it yesterday it was an e ticket

shailendra said...

hello,
pls tell me what is the procedure to cancel an e-ticket booked by ATM when chart prepared.and also upto which time I should do(cancel) this ticket and how much amount will refund, how much time it will take.

pranjal said...

what if i have to cancel a waitlisted ticket prior to the journey....how much refund will i get and by when should i cancel?

pranjal said...

WHAT if i have to cancel a waitlisted ticket before the journey... how much refund do i get and by when should i cancel?

Monty said...

Hello , unfortunately i miss he train but i am not able to cancel my e-ticket but i fill The TDR can the money is refunded in my Account or there is any other process..
please tell me..

Monty said...

Hello , unfortunately i miss he train but i am not able to cancel my e-ticket but i fill The TDR can the money is refunded in my Account or there is any other process..
please tell me..

Monty said...

Hello , unfortunately i miss he train but i am not able to cancel my e-ticket but i fill The TDR can the money is refunded in my Account or there is any other process..
please tell me..

Ashish said...

How will I get my amount back if the e-ticket is in wait listing and the chart is already prepared.

sandeep verma said...

What charges will be deducted in waiting list e-ticket in 3AC..if chart is prepared?

Unknown said...

sir if my train is cancelled nd i have not cancelled my ticket within 72hrs ,then also the full ticket amount wil be refunded or not????

Balkar Singh said...

Sir presently what is the start time of booking of tatkal tickets

prasath said...

how to cancel my e ticket after chart prepared


+

Subrata Pandit said...

one e ticket booked in AC chair car from Berhampore court(BPC) to SDAH, but, reservation not confirmed and PNR status remained as WL-2. when & How much will be refunded!

S.Pandit

Subrata Pandit said...

If the e ticket is not confirmed when & how much will be the refund if the ticked booked in AC Chair car.

sreedhar said...

Just by one click now passengers can check there current status of the pnr number at our link IRCTC PNR STATUS